DSPRO is pleased to announce an opening for the position of.
DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations.
Dispatcher
Location: On-site (Tbilisi – Ortachala str.)
Employment Type: Full-time / Shift-based
Work Schedule: This position operates on a rotating shift basis, 5 working days per week with 2 days off. Available shifts include:
- 15:00 – 23:00
- 16:00 – 00:00
- 17:00 – 01:00
- 18:00 – 02:00
- 19:00 – 03:00
- 20:00 – 04:00
- 21:00 – 05:00
- 23:00 – 07:00
- 00:00 – 08:00
- 01:00 – 09:00
- 02:00 – 10:00
- 03:00 – 11:00
Please note that this role requires flexibility for evening and overnight shifts. As part of the scheduling policy, employees are required to work a minimum of 2 night shifts per week.
Salary: Net entry level – from 480 USD (3.50 gross per hour)
DO NOT APPLY TWICE!
Key Responsibilities:
** Receive and prioritize incoming service requests from customers via phone, email, or software
** Assign jobs to available technicians based on location, skills, and workload
** Monitor job progress and technician status in real time
** Manage same-day emergency dispatches and last-minute changes
** Respond promptly and professionally to customer inquiries
** Provide estimated arrival times and service updates
** Handle complaints or escalations and report unresolved issues to supervisors
** Ensure high levels of customer satisfaction and professionalism in every interaction
** Adhere to company policies, confidentiality agreements, and data security guidelines
** Maintain constant communication with locksmith technicians in the field
** Ensure technicians have clear job details (address, job type, customer info)
** Follow up to confirm job completion and gather feedback or issues
** Operate dispatch and CRM software to track jobs, update statuses, and log notes
** Generate daily/weekly reports Dispatcher and Customer Service Support Representativeon completed and pending jobs
** Ensure accuracy in data entry and job documentation
Required Skills & Qualifications:
** Previous experience in dispatch, customer service, or field coordination is preferred
** Knowledge of English language is a must (B2-C2 level)
** Strong organizational and multitasking abilities
** Excellent verbal and written communication skills
** Ability to work in a fast-paced, shift-based environment
** Calm under pressure and solution-oriented mindset
Work Conditions:
** Shift-based schedule (including weekends, 5 shifts during the week, at least 2 night shift is a must)
** Must be comfortable working with urgent calls and under time pressure
Key Competencies:
** Time management
** Customer focus
** Attention to detail
** Problem-solving
** Team collaboration
** Technical aptitude with software tools
