ადამიანური რესურსების მართვის სისტემა

Customer Service Representative -Tbilisi

ვადა: 2026-05-27 - 2026-06-28

DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations. Job Title: Customer Service Support RepresentativeEmployment Type: Full-time / Shift-basedLocation: On-site (Tbilisi - Ortachala str.) Work Schedule: 5 working days per week with 2 days off. Available shifts include (Tbilisi time): 15:00 – 23:00 16:00 – 00:00 17:00 – 01:00 18:00 – 02:00 19:00 – 03:00 20:00 – 04:00 21:00 – 05:00 23:00 – 07:00 00:00 – 08:00 01:00 – 09:00 02:00 – 10:00 03:00 – 11:00 Please note that this role requires flexibility for evening and overnight shifts. As part of the scheduling policy, employees are required to work a minimum of 2 night shifts per week. Salary: Net entry level - 1500 GEL DO NOT APPLY TWICE! Key Responsibilities: ** Handle inbound and/or outbound calls, emails, and chat support in a professional and timely manner.** Respond to customer inquiries regarding products, services, billing, or technical issues.** Resolve customer complaints and provide appropriate solutions and alternatives.** Maintain detailed and accurate records of customer interactions in the CRM system.** Follow communication scripts and standard operating procedures as required by the client.** Escalate complex issues to supervisors or specialized departments as necessary.** Meet individual and team performance metrics including quality, efficiency, and customer satisfaction scores.** Adhere to company policies, confidentiality agreements, and data security guidelines. Qualifications: ** Previous customer service or call center experience is preferred.** Strong communication skills, both verbal and written.** Knowledge of English language is a must (B2-C2 level).** Ability to multitask, manage time effectively, and work under pressure.** Basic computer literacy and familiarity.** Flexibility to work in rotational shifts, including weekends and holidays. What We Offer: ** Competitive salary and performance-based incentives.** Paid training and Overtime Compensation.** Career development opportunities.** A supportive team environment and dynamic work culture. Candidate who does not meet the relevant requirements will not be considered.

Customer Service Representative- Kutaisi

ლოკაცია: Kutaisi

სამუშაო განაკვეთი: სრული

ვადა: 2026-05-27 - 2026-06-28

DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations. Job Title: Customer Service Support RepresentativeEmployment Type: Full-time / Shift-basedLocation: On-site (Kutaisi - Chavchavadze ave.,) Work Schedule: This position operates on a rotating shift basis, 5 working days per week with 2 days off. Available shifts include: 15:00 – 23:00 16:00 – 00:00 17:00 – 01:00 18:00 – 02:00 19:00 – 03:00 20:00 – 04:00 21:00 – 05:00 23:00 – 07:00 00:00 – 08:00 01:00 – 09:00 02:00 – 10:00 03:00 – 11:00 Please note that this role requires flexibility for evening and overnight shifts. As part of the scheduling policy, employees are required to work a minimum of 2 night shifts per week. Salary: Net entry level - from 480 USD (3.50$ gross per hour) DO NOT APPLY TWICE! Key Responsibilities: ** Handle inbound and/or outbound calls, emails, and chat support in a professional and timely manner.** Respond to customer inquiries regarding products, services, billing, or technical issues.** Resolve customer complaints and provide appropriate solutions and alternatives.** Maintain detailed and accurate records of customer interactions in the CRM system.** Follow communication scripts and standard operating procedures as required by the client.** Escalate complex issues to supervisors or specialized departments as necessary.** Meet individual and team performance metrics including quality, efficiency, and customer satisfaction scores.** Adhere to company policies, confidentiality agreements, and data security guidelines. Qualifications: ** Previous customer service or call center experience is preferred.** Strong communication skills, both verbal and written.** Knowledge of English language is a must (B2-C2 level).** Ability to multitask, manage time effectively, and work under pressure.** Basic computer literacy and familiarity.** Flexibility to work in rotational shifts, including weekends and holidays. What We Offer: ** Competitive salary and performance-based incentives.** Paid training and Overtime Compensation.** Career development opportunities.** A supportive team environment and dynamic work culture. Candidate who does not meet the relevant requirements will not be considered.

Dispatcher

ლოკაცია: Tbilisi

სამუშაო განაკვეთი: სრული

ვადა: 2026-05-08 - 2026-06-09

DSPRO is pleased to announce an opening for the position of. DSPRO is a comprehensive platform designed to streamline and optimize business process operations across various departments. It provides an integrated environment for managing dispatch, customer service and sales, specifically tailored for industries like locksmith services and field service operations. Dispatcher Location: On-site (Tbilisi – Ortachala str.)Employment Type: Full-time / Shift-based Work Schedule: This position operates on a rotating shift basis, 5 working days per week with 2 days off. Available shifts include: 15:00 – 23:00 16:00 – 00:00 17:00 – 01:00 18:00 – 02:00 19:00 – 03:00 20:00 – 04:00 21:00 – 05:00 23:00 – 07:00 00:00 – 08:00 01:00 – 09:00 02:00 – 10:00 03:00 – 11:00 Please note that this role requires flexibility for evening and overnight shifts. As part of the scheduling policy, employees are required to work a minimum of 2 night shifts per week. Salary: Net entry level – from 480 USD (3.50 gross per hour) DO NOT APPLY TWICE! Key Responsibilities: ** Receive and prioritize incoming service requests from customers via phone, email, or software** Assign jobs to available technicians based on location, skills, and workload** Monitor job progress and technician status in real time** Manage same-day emergency dispatches and last-minute changes** Respond promptly and professionally to customer inquiries** Provide estimated arrival times and service updates** Handle complaints or escalations and report unresolved issues to supervisors** Ensure high levels of customer satisfaction and professionalism in every interaction** Adhere to company policies, confidentiality agreements, and data security guidelines** Maintain constant communication with locksmith technicians in the field** Ensure technicians have clear job details (address, job type, customer info)** Follow up to confirm job completion and gather feedback or issues** Operate dispatch and CRM software to track jobs, update statuses, and log notes** Generate daily/weekly reports Dispatcher and Customer Service Support Representativeon completed and pending jobs** Ensure accuracy in data entry and job documentation Required Skills & Qualifications: ** Previous experience in dispatch, customer service, or field coordination is preferred** Knowledge of English language is a must (B2-C2 level)** Strong organizational and multitasking abilities** Excellent verbal and written communication skills** Ability to work in a fast-paced, shift-based environment** Calm under pressure and solution-oriented mindset Work Conditions: ** Shift-based schedule (including weekends, 5 shifts during the week, at least 2 night shift is a must)** Must be comfortable working with urgent calls and under time pressure Key Competencies: ** Time management** Customer focus** Attention to detail** Problem-solving** Team collaboration** Technical aptitude with software tools